MCN's disregard for the customer
Thu, 27/10/2011 - 17:14
Does anybody else feel MCN take the p..s when they announce a scoop, you buy the paper and the article is absent?
Take this weeks web promotion, features on Simoncelli(very well done) and 4 page Triumph Adventure feature. Even the papers editorial makes reference to the Triumph feature on page 2.
Nothing about the Triumph, no articles
Smacks of poor management and disregard for the customer.
It's almost fraudulent. No, it is fraudulent.
Thu, 27/10/2011 - 17:25
#2
Re: MCN's disregard for the customer
Mcn dropped everything for the marco simoncelli tribute,its going to be in next weeks paper apparently.
Thu, 27/10/2011 - 17:31
#3
Re: MCN's disregard for the customer
Mcn dropped everything for the marco simoncelli tribute,its going to be in next weeks paper apparently.
Oh, so I have to repurchase!
They may have dropped a lot of things but not the e-mail they sent me this week, on Wednesday I think, informing me of the Simoncelli and Triumph articles.
Sorry bad management and disregard for the customer.
Thanks for the info.
Thu, 27/10/2011 - 17:39
#4
Re: MCN's disregard for the customer
Here is the e-mail I received on Wednesday promoting the lead articles, namely Simoncelli, Triumph Adventure and BMW S100000000RR
Thu, 27/10/2011 - 18:16
#5
Re: MCN's disregard for the customer
I think you're being a bit unfair on them, they had to rush the Simoncelli feature in at the last moment, MCN goes to press on Monday evening so they were working frantically to get all the many pages of the tribute done, including at the front where the Tiger Explorer would have been and was simply dropped, there was no way they could fit it in on other pages as those would have had to be changed too and there simply aren't enough staff to do all of that. Meanwhile all the promotional stuff about the new Tiger would have been prepared during the previous week, and in the middle of all the rush they simply forgot that some of it was still mentioning the new Triumph. They added the Simoncelli bit to it but whoever did that hadn't noticed the Tiger had been dropped while the other two new Triumphs were still in.
There's certainly no disregard for the customer, the promo material about the Triumph wasn't left because they didn't care, it was because they were so busy putting the Simoncelli thing together. Bad management? Well, it's one understandable mistake in what I reckon is an outstanding tribute issue, so that seems a bit harsh too.
Thu, 27/10/2011 - 18:19
#6
Re: MCN's disregard for the customer
'circles,
Console yourself with the thought that their piece would probably have contained no more or less than the largely fact-free slab of PR punted out to the internet this week.
Then brace yourself for a curtain-chewingly tedious "reveal" of all the details bit-by-bit over the next six months ('til the bike's actually released).
We've already had the alternator wattage, so I guess the week after next must bring us news of……THE COMPRESSION RATIO !!
Thu, 27/10/2011 - 18:30
#7
Re: MCN's disregard for the customer
Thanks Rocca, Feel better, your right they will make something of nothing.
Mr Ash , I would expect no more or no less from your keyboard. The tribute was well done and produced in a very short space of time. However removing the Triumph headline from Wednesday's email would have taken a few nano-seconds and little effort and been an indication of customer sensitivity........well that they have sensitive customers.
Yes, it wasn't bad management, over the top on my part.....well... yes out of proportion to the events.
However I will continue to be vigilant in raising customer care standards at MCN :-)
Thu, 27/10/2011 - 23:49
#8
Re: MCN's disregard for the customer
And Golly didn't they go to town on it. I can only say that as my wife bought it because I won't so had a look through it, most of it is still unread. I'm fed up with the paper being full of promise and and delivers disappointment to me. There is just a couple of sections worth a visit the best being Kevin's, mind you I still get to read him in the Telegraph.
I liken MCN as a cross between the Sun and the Daily Mail, crap.
Fri, 28/10/2011 - 08:27
#9
Re: MCN's disregard for the customer
Kevin: I will give you another perspective on MCN. You say they worked hard , under pressure, to meet the print deadline and I'm sure your correct. Well I worked hard , under pressure, to get the dosh to buy the paper and was prompted to do so on the day of publication by their e-mail sales flyer!
Bet there is an apology for the misleading promotion now they are not under pressure but they will keep my dosh.
I just feel let down and must admit it's partly due to reacting to previous headline prompts to only to find thin content.
Fri, 28/10/2011 - 18:40
#10
Re: MCN's disregard for the customer
Mr. Spirograph.
Any other week than this you would have a reasonable point to make. Kev's told you production/time problem facing the Comics staff. Life for us still goes on. Is it really such a big deal?
Fri, 28/10/2011 - 19:28
#11
Re: MCN's disregard for the customer
Twelve bloody pages on Simoncelli, for too much.
Plus all that bloody advertising.
Fri, 28/10/2011 - 20:54
#12
Re: MCN's disregard for the customer
Twelve bloody pages on Simoncelli, for too much.
I am guessing you mean far too much and I also think that you will not get much agreement with that sentiment. ¨
MCN is a motorcycling newspaper and the motorycling world just lost someone rather special. I have not seen the MCN tribute yet but am very much looking forward to doing so. It would be quite understandable and warranted if the whole publication had been dedicated to Marco. It will be back to business as usual by next Wednesday and the paper will pick up again. The time and opportunity to pay tribute to and celebrate the life of, a special talent and very decent human being in Marco Simoncelli will be past.
Fri, 28/10/2011 - 21:07
#13
Re: MCN's disregard for the customer
Well said Shuggie...
Fri, 28/10/2011 - 21:40
#14
Re: MCN's disregard for the customer
It saddens me that this thread has reached this point of debate.
My intent was to draw attention to my frustration that MCN failed to communicate with it's customers about it's planned feature elimination and changes at the point of publication.
The reason for the changes is tragic and does not require defence or explanation.
I suggest we draw this to a close.
Fri, 28/10/2011 - 23:22
#15
Re: MCN's disregard for the customer
Simoncelli was a great rider and a wonderful competitor and will be sorely missed especially by me and our household but I still say 12 pages and mostly pictures is too much. All I can say is I would rather read about it than look at pictures that took the space of other news. I suppose if there is no more to say put in a picture.
Sorry,you may have guessed I hate the publication.
Sat, 29/10/2011 - 09:00
#16
Re: MCN's disregard for the customer
I thought it was an excellent tribute to Simoncelli.
He was the most exciting thing to happen to MotoGP for some time, and had already built up a huge fan base. The tribute was more than warranted.
Considering the time pressures to get to print, I thought it a great effort.
Sat, 29/10/2011 - 10:12
#17
Re: MCN's disregard for the customer
It saddens me that this thread has reached this point of debate.
My intent was to draw attention to my frustration that MCN failed to communicate with it's customers about it's planned feature elimination and changes at the point of publication.
The reason for the changes is tragic and does not require defence or explanation.
I suggest we draw this to a close.
RiC - I don't think that anyone is actually getting uppity about it but as with pretty much all threads, it has taken a life of its own and I suspect that with the rawness that many are feeling after Marco's passing they will want to respond one way or another. I don't think it will get nasty.
Sat, 29/10/2011 - 16:29
#18
Re: MCN's disregard for the customer
Sorry,you may have guessed I hate the publication.
Sorry mate that you hate (strong word that) it and we all know it's not perfect i.e. too much advertising - but then again it helps cover some of the cost of providing it to us at the price BUT I, and a huge number of us, look forward to sitting down with it on Wednesdays and have done for many years, decades even, and appreciate that they can provide such a paper every week.
Also, to those who will be nameless who only buy it when there is something of intense interest to them and then complain if it's not to their liking, do us regular buyers a favour and stop moaning, you're starting to sound like those moaners who get on BBC who complain about the minutest detail which the vast majority of people have difficulty seeing what the fuss is about. Thanks. Rant over!
Sat, 29/10/2011 - 18:04
#19
Re: MCN's disregard for the customer
I have been buying MCN on and off mostly on since 1958, then we had a choice of weekly publications but yhr paper was good then. There just appears to be so much hype and then no real story to back it up. But there will be lots of space given to the papers other interests which is not news, after all it does say that in the title.
I know Motorcycle Monthly has more time to prepare for its publication but it just better at what it does and ohas had stories overlooked by MCN.
Moan over
Sat, 29/10/2011 - 18:59
#20
Re: MCN's disregard for the customer
Slightly off-topic but I thought the back page one of the most artful, apt and touching things I've ever seen in any newspaper.
For those who don't have a copy, it was a full size colour pic of Marco, going away from camera, front-wheel raised as though about to head heavenwards . . . the simple caption . . . Ciao Marco
Sat, 29/10/2011 - 19:54
#21
Re: MCN's disregard for the customer
Personally speaking for all that it is not perfect, I wish that I were able to get my hands on MCN every week. I bought it religiously every week when I lived at home. During the time I lived in Quebec I had my then girl friend try to send it to me by post as often as she could. It is just not practical to do that however and now with interweb I can get the news from a number of sources. In spite of having been convinced by Capt Scarlet that Zinio on i-pad is a good thing, which it is, I still very much prefer to have my reading material on paper.
Sat, 29/10/2011 - 21:40
#22
Re: MCN's disregard for the customer
I'm glad we all have different perspective and opinions, it brings a little variety into the World ;-)
Rant over
ps It is also what 'makes this forum'
Sun, 30/10/2011 - 20:35
#23
Re: MCN's disregard for the customer
Lots of people say MCN is crap, then everyone uses the stories they dig out as if they're general knowledge, especially info on new bikes... Very little of it that I can see is crap, indeed of all the so-called news you can read in so many different places, MCN's is one of the very few where real journalists are doing proper work rather than speculating or inventing. Yes, I used to work for them and still write for them, so read into that what you will, but as far as I'm concerned I'm perfectly happy with their standards of journalism - it's not at all like the Sun, Mail, Mirror or whatever tabloid. I remember the scorn and derision poured on MCN for predicting Rossi would go to Ducati, it was a great tsunami of sneering, all of it from people who were guessing versus journalists (one journalist in particular) who was doing a proper investigative job and who'd spoken to trusted sources. Did any of the mockers apologise or admit they were wrong? Nope, they just went quiet, then started up again when things had died down.
Without MCN's news, which is routinely lifted by magazines and websites around the world and presented as their own, we would be far less well informed.
Incidentally, you can get the first ever download version of MCN on this link, which they've done entirely because of huge demand, mostly from outside the UK.
MCN Simoncelli Issue
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Does anybody else feel MCN take the p..s when they announce a scoop, you buy the paper and the article is absent?
Take this weeks web promotion, features on Simoncelli(very well done) and 4 page Triumph Adventure feature. Even the papers editorial makes reference to the Triumph feature on page 2.
Nothing about the Triumph, no articles
Smacks of poor management and disregard for the customer.
It's almost fraudulent. No, it is fraudulent.
There, I've said it. Feel better now.